shipping & returns
Shipping Policy
Please allow up to 5-7 days for despatch Monday to Friday.
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Shipping Terms & Conditions:
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1. While we do everything we can to ensure your order is delivered within estimated delivery times, we cannot guarantee your item(s) will be delivered within these timeframes. In busy periods, shipping times may take longer.
2. We cannot be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
3. Business addresses are not accepted for deliveries, residential addresses only. If My Pets Deli have to cancel your order due to business address being provided, My Pets Deli will charge processing fees.
4. Delivery times do not include weekends or public holidays.
5. You must ensure that you have provided the correct address for delivery. Once your order is processed; we are unable to change the shipping address. It is the buyer's responsibility to ensure that this is correct. We are unable to give refunds if we are supplied with an incorrect address.
Order Pickup:
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Please allow 72 hours for your order to be prepared. Pickup is from Unit 6, 41 Metroplex Place, Wacol QLD 4076, or Jan Powers Farmers Markets, Powerhouse, New Farm, every Saturday morningsfrom 6am to 11:30am.
Please ensure you select the correct shipping method when checking out.
If you have any questions about our shipping policy, please email info@mypetsdeli.com.au
Return & Exchange Policy
​Faulty/Damaged Items:
If any items you receive are damaged in transit, please email info@mypetsdeli.com.au within 12 hours of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage.
Please note all care is taken in Packing the Goods in suitable shipping containers but we can note be held liable for any damages caused in transit by the shipping company. We will work with you to obtain an insurance claim payout if possible - NOTE: Chica and Co t/a My Pets Deli are not affiliated or responsible for the Courier Companies processes or outcome.
Exchanges:
We are unfortunately unable to accept exchanges.
Warranty/Guarantee:
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products. Fresh food guidelines and best before feeding guidelines are clearly stated on My Pets Deli product pages, NO RESPONSIBILITY OR LIABILITY TAKEN IF FRESH FOOD GUIDELINES ARE NOT FOLLOWED.