shipping & returns
Shipping Policy
Please allow up to 5-7 days for despatch Monday to Friday.
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Shipping Terms & Conditions:
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1. While we do everything we can to ensure your order is delivered within estimated delivery times, we cannot guarantee your item(s) will be delivered within these timeframes. In busy periods, shipping times may take longer.
2. We cannot be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
3. Business addresses are not accepted for deliveries, residential addresses only. If My Pets Deli have to cancel your order due to business address being provided, My Pets Deli will charge processing fees.
4. Delivery times do not include weekends or public holidays.
5. You must ensure that you have provided the correct address for delivery. Once your order is processed; we are unable to change the shipping address. It is the buyer's responsibility to ensure that this is correct. We are unable to give refunds if we are supplied with an incorrect address.
Order Pickup:
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Please allow 72 hours for your order to be prepared. Pickup is from Unit 6, 41 Metroplex Place, Wacol QLD 4076, or Jan Powers Farmers Markets, Powerhouse, New Farm, every Saturday morningsfrom 6am to 11:30am.
Please ensure you select the correct shipping method when checking out.
If you have any questions about our shipping policy, please email info@mypetsdeli.com.au
Return & Exchange Policy
​Faulty/Damaged Items:
If any items you receive are damaged in transit, please email info@mypetsdeli.com.au within 12 hours of receipt of item to notify us. Please be sure to include your order number, best contact details, details of the fault/damage and if possible a photo of the fault/damage.
Please note all care is taken in Packing the Goods in suitable shipping containers but we can note be held liable for any damages caused in transit by the shipping company. We will work with you to obtain an insurance claim payout if possible - NOTE: Chica and Co t/a My Pets Deli are not affiliated or responsible for the Courier Companies processes or outcome.
Exchanges:
We are unfortunately unable to accept exchanges.
Warranty/Guarantee:
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products. Fresh food guidelines and best before feeding guidelines are clearly stated on My Pets Deli product pages, NO RESPONSIBILITY OR LIABILITY TAKEN IF FRESH FOOD GUIDELINES ARE NOT FOLLOWED.
PRIVACY: WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@mypetsdeli.com.au
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.